Progress Continues Toward Decentralized Customer Data Model for Hospitality

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Momentum is building in travel for a solution enabling customers to hold and managing their own personal data. Travel companies not only struggle to store data and keep it secure but also find it hard to make sense of it given how many sources they are drawing on.

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Progress Continues Toward Decentralized Customer Data Model for Hospitality – PhocusWire

Excerpt from PhocusWire

Momentum is building in travel for a solution enabling customers to hold and managing their own personal data.

Travel companies not only struggle to store data and keep it secure but also find it hard to make sense of it given how many sources they are drawing on.

There has been an acknowledgement for some time that the current model does not work with companies including British Airways and Marriott incurring multi-million pound fines for data breaches.

Nick Price, founder of NetSys Technology, believes the breaches are only going to increase and the fines go up because the “centralized customer data model” is wrong.

He says he is part of a move to form a Special Interest Group for travel and hospitality that is affiliated with the Decentralized ID Foundation, which is developing a “decentralized identity ecosystem” for both individuals and organizations.

Price, who joined a Hospitality Net panel last week on hotel technology in crises, says travel companies “can and will have to” change the model.

“There’s a number of confluences here – global distributed technology, the best example of which is blockchains, secondly, mobile devices which we all have, associated with those mobile devices digital wallets, increasingly you will see identity wallets on those devices, and the concept, most importantly above all of that, of self-sovereign identity which means you, the individual, own your data.”

He adds that it’s time to take an “axe to the model” and find a different solution.

Click here to read complete article at PhocusWire.

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